Remote Account Manager

Summary

The job involves managing multiple client accounts, preparing presentations, identifying new opportunities, working closely with internal teams, and ensuring superior customer service levels. The ideal candidate should have at least 3 years of experience in a Customer Support Specialist, Customer Service, Account Management, or related role, and preferably experience working with state, local governments, and elected officials.

Requirements

Minimum 3+ years as a Customer Support Specialist, Customer Service, Account Management, or related experience

Responsibilities

• Manage multiple accounts; develop relationships with political and operational stakeholders
• Own client retention, renewals, upsells and client satisfaction
• Work closely with internal teams on day-to-day operational processes, efficiency opportunities, troubleshooting and quality control
• Quickly determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics
• Account research and analysis as it pertains to preparing and delivering client reports including research and analysis
• Ensure accurate and timely client invoicing and billing
• Provide input on new processes and workflows as needed
• Focus on ensuring superior customer service levels, operational excellence, and strategic insight

Preferred Qualifications

Experience working with state, local governments, and elected officials preferred

Benefits

Ability to travel as needed up to 40%