Account Manager

Summary

Join Vivi, a leading EdTech company, as an Account Manager and contribute to the growth of our existing accounts. You will be responsible for expanding revenue within a defined territory by understanding customer needs, maximizing solution value, and identifying growth opportunities. This role requires strong sales and account management experience, preferably within the EdTech and SaaS sectors. You will collaborate closely with various teams to deliver a seamless customer experience and report directly to the Director of Sales – APAC. Success in this position demands a proactive approach, data-driven decision-making, and excellent communication skills. The ideal candidate is a results-oriented team player with a proven track record of success in a fast-paced environment.

Requirements

• 3+ years sales or account management experience (EdTech and SaaS knowledge preferred)
• Experience managing a territory, strategising & executing the most effective methods to achieve territory objectives (ARR targets, # of new customers)
• Experience in engaging in a sufficient level of revenue generating activity (eg: meetings, calls) to support achievement of territory objectives
• Experience managing negotiations and complex pricing conversations with multiple stakeholders carrying differing objectives (eg: IT office, finance)
• Experiencing overcoming sales objections
• People-first mindset. Trusted team player with ability to build strong cross-departmental relationships
• Lead by example (be active in the work). Proven track record of creativity, problem-solving, and results
• Familiarity with fast-paced environments. Fun but driven by outcomes
• Strong communication , organization, and presentation skills
• Positive, optimistic, energetic, and authentic
• Ability to travel (up to 10%)

Responsibilities

• Proactively identify and analyse opportunities for revenue growth by understanding needs
• Conduct product demonstrations, training sessions, and presentations
• Execute strategies and tactics to expand revenue and maximize account potential
• Develop a deep and comprehensive understanding of our SaaS platform, staying informed about new features, updates, and trends
• Communicate the value proposition to existing customers, clearly articulating how our offerings can address their unique challenges and drive success
• Monitor and track the performance of accounts against established KPIs, ensuring alignment with business goals and objectives
• Prepare and deliver reports on account performance, revenue forecasts, and growth opportunities on a regular basis
• Utilise data-driven insights to make informed decisions
• Foster strong collaboration with sales, marketing, customer success, product, and other cross-functional teams to deliver a seamless customer experience
• Serve as an advocate for the customer

Preferred Qualifications

• Prior experience working at an EdTech Startup
• Prior experience teaching in K12