Account Manager

Summary

Join Wati, a rapidly growing CPaaS company, as an experienced Account Manager. You will focus on driving revenue growth through renewals and cross-sell opportunities within enterprise accounts. Working closely with Customer Success Managers, you will ensure client satisfaction and retention. This role requires leading contract negotiations, monitoring account health, and maintaining accurate forecasting data. The ideal candidate possesses 5-6 years of B2B account management experience in SaaS, a proven track record of exceeding targets, and excellent communication skills. Wati is a remote-first company with a global team.

Requirements

• 5-6 years of B2B account management experience, preferably in SaaS
• Proven track record of meeting or exceeding renewal and growth targets
• Experience in contract negotiations and stakeholder management
• Excellent communication and presentation skills
• Strategic thinking and analytical capabilities

Responsibilities

• Own renewal and expansion targets for assigned enterprise accounts
• Develop and execute account growth strategies to maximize customer lifetime value
• Partner with CSMs to identify and execute cross-sell opportunities
• Lead contract negotiations and quarterly business reviews with key stakeholders
• Monitor account health metrics and create action plans to mitigate risks
• Maintain accurate forecasting and pipeline data in CRM systems
• Serve as escalation point for complex commercial discussions