Account Manager

Summary

Join Whalar, a leading independent Creator and Social Agency, as an Account Manager, Client Services in Berlin, Germany. This role is crucial for the seamless execution of campaigns, ensuring deadlines, budgets, and KPIs are met. You will manage client communications, oversee budget tracking, and ensure content and creator selection align with expectations. You will also contribute to process improvement and deliver exceptional client satisfaction. The position requires 3+ years of agency or brand experience, overseeing campaign executives, and fluency in German. The ideal candidate is detail-oriented, organized, and possesses strong interpersonal skills and a deep understanding of the social media advertising landscape in the DACH region. This is a remote position based in Berlin, with occasional office visits.

Requirements

• 3+ years’ agency or brand experience, including overseeing campaign executives
• Possess exceptional attention to detail, strong organizational abilities, and excellent interpersonal skills
• Demonstrate a strong understanding of the social media advertising landscape, particularly in the DACH region, with a passion for staying ahead of industry innovations and trends in the creator economy
• You appreciate and understand the value of creativity
• Excel in a collaborative, flexible, and fast-paced environment that prioritizes adaptability and innovation over traditional hierarchies and outdated processes
• You area curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Fluency in German at a native level (verbal and written) is required for this role

Responsibilities

• Oversee day-to-day campaign execution, ensuring tasks are completed on time and Client Services Executives are aware of their priorities & Accresponsibilities
• Responsible for keeping to the timeline, ensuring all deadlines are met and meeting the output KPIs
• Consistently update our project trackers to reflect creators fees and overall budget spends
• Ensure Client Services Executives are sticking to the budget tiering plan per market and provide weekly updates on this to the Associate Director
• Assist executives with creator sourcing where necessary and be the secondary reviewer for suggested creators and all content before it goes to the client/ live, ensuring they meet agency and client standards
• Support the Associate Director with client comms and assist with agenda creation & taking actions from meetings
• Ability to lead client calls with confidence where necessary
• Set the structure, sense check data and oversee the generation of reports for us to track output vs the scope, to be presented to the client by the manager
• Gather inputs from cross functional teams where necessary

Preferred Qualifications

The ability to speak additional languages is a plus

Benefits

• 25 days of PTO + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Volunteer days
• Social programs