Account Manager / Business Development

Summary

Join Bend Health, a company revolutionizing mental health treatment for kids and teens, as an Account Manager/Business Development professional in the Midwest. This key role involves developing and strengthening partnerships with healthcare organizations to increase patient referrals. You will build and maintain strong relationships, conduct training sessions, and address partner concerns. Collaboration with internal teams is crucial for optimizing the partner experience and identifying expansion opportunities. This position requires frequent travel (up to 75%) and reports to the SVP of Sales. Bend Health offers a collaborative and supportive work environment focused on improving mental health outcomes and driving business growth.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Psychology, or a related field
• 2+ years of experience in account management, business development, or sales (healthcare experience preferred)
• Proven track record of building and maintaining strong partnerships within healthcare settings
• Strong ability to engage, educate, and influence healthcare professionals at all levels
• Experience with CRM software (Salesforce preferred) to track and manage partner relationships
• Self-starter with a growth mindset—able to work independently, drive results, and adapt to evolving business needs
• Strong problem-solving abilities with a service-oriented approach
• Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously
• Willing and able to travel up to 75% for in-person partner meetings

Responsibilities

• Develop and maintain strong relationships with healthcare providers, hospitals, health systems, and other key partners
• Identify and pursue new referral opportunities to expand Bend Health’s reach and increase access to mental health services
• Work closely with leadership to align business development strategies with company growth objectives
• Negotiate and secure partnership agreements that drive long-term engagement and patient referrals
• Serve as the primary point of contact for assigned partners, ensuring strong, long-term relationships that lead to continued business growth
• Conduct in-person and virtual training sessions for healthcare professionals to increase awareness and understanding of Bend Health’s services
• Address partner concerns, manage escalations, and provide proactive solutions to strengthen relationships
• Work to expand existing partnerships by identifying opportunities for collaboration and increased service utilization
• Partner with Clinical, Marketing, and Operations teams to ensure seamless partner onboarding and engagement
• Provide partner feedback to internal teams to optimize referral processes and improve the partner experience
• Work with marketing teams to develop tailored materials that support partner education and engagement
• Analyze market trends, industry insights, and partner needs to identify new opportunities for growth
• Monitor competitor activities and industry best practices to refine and enhance business development strategies
• Stay informed on regulatory changes, reimbursement models, and healthcare policies that impact mental health referrals
• Track key performance metrics, analyze data, and provide insights to measure partnership success
• Prepare reports on engagement, referral trends, and market performance to support strategic decision-making
• Continuously evaluate and improve partnership strategies based on data-driven insights