Account Manager - Label

Summary

Join Believe, a leading digital music company, as an Account Management/Customer Success professional. You will provide top-tier distribution services to independent labels and artists, collaborating with a team to ensure customer success and engagement. Responsibilities include setting performance guidelines, identifying improvement needs, managing service execution, defining action plans, overseeing content monetization, and collaborating cross-functionally. You will also educate clients, develop customer revenue, and sell services. The role requires proven account management experience, deep knowledge of client portfolio management, and fluency in English. A strong network in the music industry and passion for technology and artist development are highly valued.

Requirements

• Fluent English is mandatory to succeed in your role as part of a global company
• You have a proven track record in account management and a deep knowledge of client portfolio management

Responsibilities

• Provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency
• Work with a team of distribution & marketing partnerships to a network of indie artists and labels
• Support the team to ensure customer success and engagement in a constantly mutating environment
• Set guidelines, strategy, and objectives to improve performance
• Support your team by identifying improvement needs
• Services execution and management of our portfolio of artists and labels
• Identify appropriate KPIs to measure customer success and revenue growth and ensure regular reporting
• Define actions plan when needed to reinforce customer success
• Oversee takedowns, claims, and proper monetization of all content
• Ensure cross-functional collaboration with the Editorial and Marketing Partnership and Video Channel Management team to optimize flawless execution
• Reinforce artists and labels success resulting in renewal of contracts and upsells
• Supervision and execution of business reviews for top clients
• Escalate client feedback and contribute to overall services improvement
• Educate labels and artists on deliverables
• Develop and maintain year on year customer gross revenue
• Sell services which meet artist and/or label needs and potential

Preferred Qualifications

• A solid network in the music industry is a strong plus
• You are passionate about technology, data, and artists / labels development
• Spain and French can be a plus

Benefits

• Tailor-made training and coaching program
• Remote working policy
• A wellness program "Pauses" with many activities and animations in-house
• Access to Eutelmed, a digital mental health and wellbeing platform that allows you to speak with an experienced psychologist
• A healthy and eco-responsible company restaurant
• Individual or family health insurance
• CSE benefits
• A rooftop
• A gym with free classes
• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet
• Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint
• 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)