Account Services Representative

Summary

Join our team at NBCUniversal and become an Account Services Representative, responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and client.

Requirements

• Bachelor's degree or equivalent experience
• Must be able to work out of the offices in a hybrid capacity. Tuesday - Thursday onsite; Monday and Friday remote with the flexibility to adjust as business needs dictate
• Must have unrestricted work authorization to work in the United States now and in the future
• Must be 18 years or older
• Must be willing and able to work overtime, as needed

Responsibilities

• Responsible for maintaining and monitoring all upfront and scatter deals in order management system
• Develop strong understanding of our products and capabilities to better develop solutions for advertisers
• Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules
• Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
• Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
• Steward deals through careful monitoring of delivery
• Offer recap packages to clients as needed and as available
• Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
• Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
• Identification and resolution of invoice discrepancies and adjustments

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement