Remote Accounting Manager

Summary

Join our award-winning Customer Success team at FloQast as an Accounting Success Manager! You'll help maintain high customer satisfaction levels, build relationships with clients, and drive business growth. If you're a former Accountant looking for a tech company with great benefits, apply now!

Requirements

• BA/BS degree in Business Administration, Accounting, Finance or relevant fields
• 4+ years industry accounting experience, with consistent involvement across a variety of functional areas in the month-end close process
• Exceptional verbal and written communication skills with proficiency in interacting with diverse customer teams, demonstrating both technical expertise and the ability to communicate effectively with non-technical audiences
• Demonstrated success in managing multiple projects concurrently, consistently meeting deadlines while maintaining meticulous attention to detail
• Proven ability to collect, analyze, and interpret metrics and data to craft and communicate compelling narratives that enhance understanding and credibility
• Strong analytical thinking and problem-solving abilities, applied throughout daily tasks
• Self-starter who thrives in a fast-paced team environment, taking initiative while collaborating effectively with colleagues

Responsibilities

• Establish strong and collaborative relationships with your clients
• Drive customer success by leveraging FloQast solutions, training, and strategic guidance
• Achieve measurable improvements in customers' close and accounting operations within your Book of Business
• Apply your consultative selling skills to identify strategic opportunities for expansion within their FloQast ecosystem, maximizing their value and driving account growth
• Leverage continuous feedback from customers and internal cross-functional teams, advocating and influencing positive change
• Conduct strategic quarterly/monthly business reviews to uncover customer pain points, assess product utilization, and align FloQast solutions with their evolving business needs
• Collaborate with Account Managers to forecast renewals, identify growth opportunities, and develop strategies to mitigate churn, ensuring customer retention, and a near-zero churn rate
• Manage customer training, education, & project management to increase product and feature adoption
• Forecast and track key account metrics and use key performance indicators (KPIs) to guide your success planning
• Develop strategic customer relationships to cultivate FloQast referenceable champions, secure positive testimonials, facilitate reference calls, and engage them in marketing initiatives

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Family Forming benefits
• Life & Disability Insurance
• Unlimited Vacation
• Participation in our Employee Stock Program