Floqast is hiring a
Accounting Success Manager

Summary

The job is for an Accounting Success Manager at FloQast, a fast-growing tech company. The role involves maintaining high levels of customer satisfaction and engagement to ensure their long-term success with the application. The position requires a minimum of 3-5 years industry accounting experience, excellent communication skills, and the ability to manage multiple projects.

Requirements

• BA/BS degree in Business Administration, Accounting, Finance or relevant fields
• Minimum 3-5 years industry accounting experience
• Ability to interact with customer teams at various levels of technical and non-technical depth
• Proven ability to manage multiple projects; meeting deadlines and strong attention to detail
• Excellent professional presentation skills–a story-teller who knows how to add credibility through use of data
• Excellent verbal and written communication skills
• Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day
• Self-starter, ability to work in a fast-paced team environment

Responsibilities

• Provide outstanding customer service through product assistance, trainings, and consultative solutions
• Own the overall post-launch relationship with a diverse portfolio of FloQast customers
• Develop a trusted advisory relationship with your customers, ensuring all activities are closely aligned with your customer’s business and departmental goals
• Be an advocate and liaison between customers and internal cross-functional teams to influence positive, mutual change for our customers and us
• Conduct quarterly or monthly business reviews to assess customer requirements and level of adoption
• Strategize with Account Managers to accurately forecast renewals and mitigate churn risks
• Manage customer trainings and education to increase adoption of new products and features
• Forecast and track key account metrics and use key performance indicators (KPIs) to guide your success planning
• Assist with high severity customer requests or delegate escalations as needed
• Drive Customer Success Outcomes: Increase engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and upsell; influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores; drive new business growth by fostering active advocacy of our products and build advocates willing to be a reference and refer new customers

Benefits

• Medical, Dental, Vision, Family Forming benefits
• Life & Disability Insurance
• Unlimited Vacation
• Participation in our Employee Stock Program