Account Support

Summary

Join Tripaneer as a full-time, home-based independent contractor in the Philippines! Provide account management services, focusing on client relations and account management for our expanding global business. You'll be the primary contact for member organizers, managing their accounts, suggesting improvements to increase conversion rates, and coordinating marketing efforts. This role requires excellent communication and computer skills, along with the ability to work independently and proactively. A Bachelor's degree and 1-3 years of account management experience are essential.

Requirements

• A Bachelor's Degree, in any field
• Ability to learn on the fly, and have the drive to grow on a personal and professional scale
• 1-3 years of experience in managing accounts / client or stakeholder relationships
• Excellent English written and verbal communication skills
• Excellent computer skills (e.g. Excel, Google Suite)
• Ability to stay focused while working on large tasks, while retaining close attention to detail
• Ability to work independently, be proactive and use your own initiative
• Proper registration as an independent contractor in your country of main residence from where you will be delivering the services is a hard requirement

Responsibilities

• Answering organizer questions and requests
• Member organizer account management
• Coordinating work and progress of organizer listings
• Suggesting improvements to organizer profiles and listings
• Updating organizer profiles and listings
• Contacting new member organizers and existing member organizers to share updates
• Coordinate marketing related efforts with the organizer
• Assisting the team with presentation, project and meeting preparation

Preferred Qualifications

• Experience or affinity with the tourism industry is a plus
• Experience living / traveling in an English speaking country is a plus
• Experience using a range of online tools and services (gmail, skype, google drive etc.)
• Experience using data analytics tools (e.g. Looker) and/or experience interpreting data to identify action items