Remote Accounts Receivable Specialist

Summary

Join Entrata as a dependable Accounts Receivable Specialist to ensure accurate and consistent tracking and collection of payments from customers. This crucial role safeguards company revenue and involves daily interaction with customers and the team. You will represent Entrata's brand, requiring excellent people skills and a positive attitude. The primary goal is to ensure accurate customer billing and timely payment collection. This position offers a blend of responsibilities including account reconciliation, payment processing, report creation, discrepancy resolution, and customer communication. Entrata provides a supportive and collaborative work environment.

Requirements

• High school diploma or equivalent
• 1+ year of experience in Accounts Receivable
• Demonstrated adaptability and efficient time management with the ability to prioritize workload
• Well organized with a high degree of accuracy and attention to detail
• Skilled in written and oral communication to effectively manage business relationships
• Hands-on experience in operating spreadsheets, accounting software
• Proficiency in English and MS Office (specifically Excel)

Responsibilities

• Reconcile customer accounts and ensure we are billing all the appropriate items correctly
• Process new accounts and incoming payments
• Create AR statements and reports detailing accounts receivable status
• Verify discrepancies and resolve clients’ billing issues
• Review and evaluate the status of customer accounts
• Create invoices and send them to customers through various channels. (mail, email, etc.) Also, assist in monthly billings to customers
• Serving as the point person for customer and internal department inquiries and requests around billing and collection issues
• Communicating with past due customers to resolve outstanding balances as necessary
• Other duties as assigned

Preferred Qualifications

• Associate or Bachelor’s degree
• Bachelor's degree
• Familiarity with CRM systems and billing software
• Customer service experience

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees