Accounts Receivable Specialist

Summary

Join Paladin Technologies, a leading complex systems integrator in North America, and become a key member of our Accounts Receivable Department. This role requires managing multiple tasks, proficiency with ERP software, and a positive attitude. You will be responsible for contacting clients, managing accounts, processing payments, and resolving disputes. Paladin offers a leading benefits program, promotion opportunities, a positive company culture, and a flexible work/life balance, including fully remote work within Canada.

Requirements

• High School diploma or equivalent required
• Minimum 1 year of experience in accounts receivable or a collections environment
• Strong interpersonal and customer service skills
• Basic accounting knowledge
• Strong communication skills (written and verbal)
• Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Experience reviewing disputes to and reaching resolutions
• Proficient with Excel, Word, and MS Outlook
• Self-starter and able to take initiative

Responsibilities

• Contact clients through phone and email to ensure the timely collection of outstanding invoices
• Manage customer accounts with regular follow-ups to ensure balances are kept up to date
• Process customer payments
• Develop and maintain relationships with customers to improve the collection process
• Communicate with various team members, including project manages and the sales team to resolve disputes and improve collectability
• Work and collaborate with the team and upper management on reducing bad debt
• Reconcile credit memos, unapplied cash and other accounts to maintain an accurate receivable ledger monthly
• Process monthly statements and mail outs
• Work within a team to help develop strategies and tools to speed up the collection of receivables
• Work with outside collection agency as needed
• Review, prepare and analyze A/R management reports
• Adhere to policies, processes, and procedures and work in a team to build and improve them
• Document all collection efforts
• Participate in meetings and provide progress updates of accounts and other AR matters
• Assist with ad-hoc projects and other duties as required

Benefits

• Leading comprehensive benefits program
• Promotion from within
• Awarded company culture
• Flexible work/life balance
• Fully remote work within Canada (work hours: 8:30 am - 5:00 pm PST)