Accounts Receivable Specialist

Summary

Join Paladin Technologies, a leading complex systems integrator in North America, and become a key member of our Accounts Receivable Department. We are seeking a driven individual with a proven track record in managing multiple tasks and proficiency in ERP software. This fully remote position (within Canada) offers a competitive salary, comprehensive benefits, and a flexible work/life balance. You will be responsible for contacting clients, managing accounts, processing payments, and collaborating with team members to ensure timely collections and reduce bad debt. The ideal candidate possesses strong communication, organizational, and interpersonal skills, along with experience in accounts receivable and dispute resolution. Paladin offers a rewarding career with opportunities for growth and development within a supportive and awarded company culture.

Requirements

• High School diploma or equivalent required
• Minimum 1 year of experience in accounts receivable or a collections environment
• Strong interpersonal and customer service skills
• Basic accounting knowledge
• Strong communication skills (written and verbal)
• Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Experience reviewing disputes to and reaching resolutions
• Proficient with Excel, Word, and MS Outlook
• Self-starter and able to take initiative

Responsibilities

• Contact clients through phone and email to ensure the timely collection of outstanding invoices
• Manage customer accounts with regular follow-ups to ensure balances are kept up to date
• Process customer payments
• Develop and maintain relationships with customers to improve the collection process
• Communicate with various team members, including project manages and the sales team to resolve disputes and improve collectability
• Work and collaborate with the team and upper management on reducing bad debt
• Reconcile credit memos, unapplied cash and other accounts to maintain an accurate receivable ledger monthly
• Process monthly statements and mail outs
• Work within a team to help develop strategies and tools to speed up the collection of receivables
• Work with outside collection agency as needed
• Review, prepare and analyze A/R management reports
• Adhere to policies, processes, and procedures and work in a team to build and improve them
• Document all collection efforts
• Participate in meetings and provide progress updates of accounts and other AR matters
• Assist with ad-hoc projects and other duties as required

Benefits

• Leading comprehensive benefits program
• Promotion from within
• Awarded company culture
• Flexible work/life balance
• Fully remote work within Canada (work hours: 8:30 am - 5:00 pm PST)