Accounts Receivable Specialist

Summary

Join Grace Hill as a part-time Accounts Receivable Specialist, working remotely. Reporting to the Revenue Manager, you will be responsible for billing, collections, dispute management, and account reconciliations for trade customers. You will ensure positive customer interactions and act as the primary link for risk management issues between customers and internal teams. This role requires expertise in resolving obstacles in the order-to-cash process and contributing to continual process improvements. The position requires a high school diploma or GED, accounting experience, and proficiency in specific software and systems.

Requirements

• High school diploma or GED required
• A minimum of 1 year of accounts receivable and general accounting experience
• QuickBooks Desktop experience required
• Knowledge of office administration and procedures required
• Knowledge of general bookkeeping procedures and accounting systems required
• Advanced knowledge of Microsoft Excel and Word required
• Solid written and oral communication skills required

Responsibilities

• Review complete and accurate invoices to our client base - recurring billings, one-time billings, and variable invoicing based on volume drivers
• Drive continual progress towards reducing the DSO
• Data validation and maintenance Intacct ERP system and SFDC: billing contact, special invoicing or collection terms, sales tax withholding data, etc
• Monitor dunning notice activity to ensure timely followup and interactions
• Generate invoice reprints and customer statements
• Researching and resolving payment discrepancies
• Meet billing deadlines, with continual process improvements to improve the efficiency and accuracy of volume billing initiatives
• Perform AR account reconciliations
• Thorough communication of collection notes for inclusion in the A/R aging reports reviewed by management
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Perform AR adjustment entries
• Develop a recovery system and initiate collection efforts
• Coordinate and process all third party collection efforts and information
• Monitors and resolves accounts receivable cases, using a SalesForce case management tool

Preferred Qualifications

• College degree preferred
• Customer service experience desired
• Experience in a highly data-driven environment is a plus
• Experience navigating SalesForce contract management system as it relates to fees and opportunities preferred