Accounts Receivable Specialist

Summary

Join Verra Mobility, a global leader in smart mobility, as a Collections Implementation Specialist. This role focuses on ensuring compliant and timely bank and payment implementations for customers, optimizing delinquent collections services, and establishing a better collection effort across the board. You will be responsible for daily implementation activities, vendor interactions, troubleshooting issues, and maintaining positive vendor relationships. This position requires strong communication, problem-solving, organizational, and delegation skills, as well as a deep understanding of money movement domains. You will also be responsible for reconciling vendor accounts, conducting daily and monthly reconciliations of collection programs, and managing daily collection escalations.

Requirements

• At least 3 years of experience in implementation and collections
• A bachelor’s degree in accounting, finance, or equivalent work experience
• Must be able to interact and manage multiple vendors and projects
• Proficient in Microsoft Word and Excel, with advanced excel skills being a plus
• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution
• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines
• Execute responsibilities with professionalism and follow-through, maintaining high ethical standards
• Upholds strict confidentiality regarding all company, employee, and customer matters
• Works effectively in a team environment and collaborate with individuals across various business areas
• Exhibits strong time management skills
• Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data
• Works well in challenging situations and effectively escalates issues to management when necessary
• Successful completion of the Nlets fingerprinting background assessment
• Must be located in Phoenix, Arizona and willing to come into our Mesa, AZ office 1-2 times a week

Responsibilities

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting
• Troubleshoot and resolve issues that arise during the implementation process
• Maintain positive vendor relationships by delivering exceptional customer service
• Oversee quality assurance for team tasks including chargeback and return check efforts
• Coordinate with collection vendors in the event of errors or identified issues
• Address service issues and collaborate with various departments to identify and resolve operational challenges
• Recognize situations impacting customers and implement timely solutions to enhance customer service
• Reconcile vendor accounts and statements to ensure accurate billing
• Conduct daily and monthly reconciliations of collection programs nationwide
• Manage daily collection escalations from the collection partners
• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks
• Exhibit strong communication, problem-solving, organizational, and delegation skills
• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager
• Adhere to SOX controls, company policies, and procedures
• Perform additional duties as required

Preferred Qualifications

Background in accounting or accounts payable is a nice to have

Benefits

The projected hourly pay rate for this role is up to $28.85 USD plus benefits