Administrative Assistant

Summary

Join our client, a reputable Australian healthcare services provider, as a remote Administrative Assistant. This role demands a reliable and detail-oriented individual comfortable managing communications, calendars, and administrative processes remotely within a fast-paced environment. You will be responsible for managing calls, data entry, email correspondence, calendar updates, record keeping, and liaising with various stakeholders. Proficiency in Microsoft Office Suite, excellent communication skills, and attention to detail are crucial. The position requires a dual monitor setup, weekend availability (Sunday-Thursday), and handling a high call volume. It's a full-time, permanent work-from-home position offering benefits like HMO, annual leave, and ad-hoc bonuses.

Requirements

• Strong proficiency in Outlook and Gmail
• High-level skills in the Microsoft Office Suite
• Excellent English communication skills—verbal and written
• Friendly and professional phone manner with a clear, neutral accent
• Strong attention to detail and organisational skills
• Ability to work independently and handle confidential information
• Previous administrative or customer service experience in a healthcare setting
• Must have a dual monitor set-up
• Must be comfortable working on weekends (work schedule is Sunday to Thursday)
• Must be comfortable with taking a high volume of inbound and outbound calls
• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job

Responsibilities

• Manage incoming and outgoing calls with professionalism and a friendly tone
• Perform accurate and consistent data entry into internal systems
• Read, respond to, and escalate emails appropriately
• Manage and update calendars and schedules
• Maintain accurate internal records and task notes
• Liaise with patients, internal teams, and external contacts as needed
• Use Outlook, Gmail, and Microsoft Office tools to complete daily tasks

Preferred Qualifications

Experience with voice recording or transcription is a plus

Benefits

• HMO
• Annual leave
• Adhoc Bonus