Administrative Support Associate

Summary

Join Miaplaza's MiaPrep Online High School as an Administrative Support Associate and provide essential frontline support to our administrative operations. You will manage daily customer inquiries via email and phone, resolving concerns efficiently and maintaining excellent record-keeping. Collaborate with various staff members on tasks related to enrollment, tuition, and academic status. Contribute to academic calendar management and support special projects. This role requires excellent communication and problem-solving skills, attention to detail, and a student-centered approach. The position offers a competitive salary, comprehensive benefits, and the opportunity to contribute to a growing online high school.

Requirements

• Excellent written and verbal communication skills
• Synthesizes complex information and explains it clearly
• Naturally builds rapport and asks thoughtful questions
• Maintains positive relationships with students and families
• Dedicated to exceeding customer satisfaction expectations
• Resilient and positive in challenging situations
• Balances efficiency with personalized service
• Strong problem-solving abilities and sound judgment
• Exceptional attention to detail
• Outstanding interpersonal and communication skills
• Quickly and empathetically engages with customers in fast-paced environments
• Embraces a growth mindset and values constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• High school diploma or equivalent
• Minimum 2 years of experience in administrative or customer service settings
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines
• Empathy, patience, and a student-centered mindset
• Comfort with cloud-based tools (e.g., Google Workspace, ticketing systems)

Responsibilities

• Manage day-to-day customer inquiries with professionalism, empathy, and efficacy
• Resolve concerns promptly, or triage and escalate issues to appropriate departments or staff as needed, ensuring timely resolution
• Maintain a strong tone of support, care, and clarity in all communications, with attention to student outcomes and family satisfaction
• Maintain excellent record-keeping in all systems, ensuring students, parents, and staff have correct information as it is needed
• Assist with administrative tasks related to enrollment, tuition, and academic status in coordination with the Administrative Support Coordinator, academic counselors, teachers, and other staff
• Monitor shared communication channels and provide support for safe and respectful student interactions as needed
• Maintain and update the academic and club calendar in coordination with the Engagement Specialist
• Support and occasionally lead special projects aligned with the administrative needs of the school (e.g., surveys, audits, internal documentation, family communication, data analysis)
• Proactively identify opportunities to improve administrative systems and support services
• Provide additional support to MOHS staff and students as needed, potentially including meeting with students and academic advising, among other duties
• Contribute to a collaborative culture that values communication, flexibility, and support for student success

Preferred Qualifications

• Experience in a live chat or customer support environment
• Experience in an educational or school environment
• Familiarity with Freshdesk or other ticketing/CRM platforms
• Experience with calendar and scheduling management
• Experience with state funding processes for homeschooling or private schooling
• Background in student advising or teen-facing roles (formal or informal)

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 17 hours worked. Annually, this amounts to approximately 122 hours per year or 15 eight-hour days on average
• Parental leave, and other perks and benefits are also available
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives