Associate Business Systems Administrator

Summary

Join OpenSesame's Information Systems team as an Associate Business Systems Administrator and support our Salesforce platform and other core business systems. This role offers the opportunity to grow your technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem. You will contribute to system administration, user support, process automation, and data management, ensuring efficient systems and user success. The position is remote-first, requiring significant overlap with U.S. time zones. OpenSesame prioritizes pay transparency, fairness, and equity.

Requirements

• Be motivated and detail-oriented
• This is a remote-first role, but candidates must be located in regions that allow for significant overlap with U.S. time zones

Responsibilities

• Gain a general understanding of OpenSesame’s Salesforce environment and business systems
• Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments
• Complete routine administration tasks within 2 business days and process at least 5 minor system modifications
• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions
• Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines
• Document and update system changes within 48 hours to ensure alignment with business processes
• Develop a standardized set of training materials and best practice guidelines for end users
• Conduct at least one training session to improve adoption and efficiency
• Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days
• Participate in at least one significant process improvement that enhances system efficiency
• Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices
• Work toward Salesforce Administrator certification, demonstrating a commitment to professional development
• Support our Salesforce platform and other core business systems
• Contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success