Amazon Account Manager
closedPremier Media
πRemote - Philippines
Job highlights
Summary
The job description is for a full-time Account Manager position at SellerPlex, a fast-growing company that provides Supply Chain, Finance, and Operations services for e-commerce/FBA entrepreneurs. The role involves managing Amazon FBA and Seller Central accounts with responsibilities including end-to-end account management, daily checks on product listings, customer service, handling refunds, investigating negative feedback, and maintaining account health.
Requirements
- Minimum of 2 years of experience in end-to-end ongoing Amazon FBA and Amazon Seller Central account management (including customer service, etc)
- Demonstrated proficiency in working with SOPs and processes related to FBA operations
- Strong proficiency in Microsoft Excel, including advanced functions and data analysis
- Availability to work during specified hours to ensure overlap with team schedules for collaboration
- Detail-oriented: Exceptional attention to product listings, customer messages, and account performance
- Great communication: Clear and effective communication to address customer inquiries and issues
- Strong organizational skills: Ability to manage various tasks efficiently and maintain order within the account
- Hard-working and ambitious: Willingness to go the extra mile to achieve results and contribute to the team's success
Responsibilities
- Responsible for end-to-end ongoing Amazon FBA and Amazon Seller Central account management (including customer service, etc)
- Conduct daily checks on product listings to ensure accuracy and optimal performance
- Monitor and promptly respond to customer messages, providing outstanding service and assistance
- Manage product replacements and efficiently process customer refunds, ensuring customer satisfaction
- Investigate and mitigate negative seller feedback, safeguarding our reputation
- Identify and analyze negative customer reviews on a per ASIN Level basis, addressing buyer issues
- Monitor and address daily seller performance notifications to maintain account health
- Regularly assess and address stranded inventory issues to maximize sales potential
Preferred Qualifications
Familiarity with business and accounting principles is a plus
Benefits
- Working completely remote
- Location independence
- 15 paid leave days
- Quarterly bonus
- Great opportunity to grow
This job is filled or no longer available
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