Amazon Account Manager

Summary

The job description is for a full-time Account Manager position at SellerPlex, a fast-growing company that provides Supply Chain, Finance, and Operations services for e-commerce/FBA entrepreneurs. The role involves managing Amazon FBA and Seller Central accounts with responsibilities including end-to-end account management, daily checks on product listings, customer service, handling refunds, investigating negative feedback, and maintaining account health.

Requirements

• Minimum of 2 years of experience in end-to-end ongoing Amazon FBA and Amazon Seller Central account management (including customer service, etc)
• Demonstrated proficiency in working with SOPs and processes related to FBA operations
• Strong proficiency in Microsoft Excel, including advanced functions and data analysis
• Availability to work during specified hours to ensure overlap with team schedules for collaboration
• Detail-oriented: Exceptional attention to product listings, customer messages, and account performance
• Great communication: Clear and effective communication to address customer inquiries and issues
• Strong organizational skills: Ability to manage various tasks efficiently and maintain order within the account
• Hard-working and ambitious: Willingness to go the extra mile to achieve results and contribute to the team's success

Responsibilities

• Responsible for end-to-end ongoing Amazon FBA and Amazon Seller Central account management (including customer service, etc)
• Conduct daily checks on product listings to ensure accuracy and optimal performance
• Monitor and promptly respond to customer messages, providing outstanding service and assistance
• Manage product replacements and efficiently process customer refunds, ensuring customer satisfaction
• Investigate and mitigate negative seller feedback, safeguarding our reputation
• Identify and analyze negative customer reviews on a per ASIN Level basis, addressing buyer issues
• Monitor and address daily seller performance notifications to maintain account health
• Regularly assess and address stranded inventory issues to maximize sales potential

Preferred Qualifications

Familiarity with business and accounting principles is a plus

Benefits

• Working completely remote
• Location independence
• 15 paid leave days
• Quarterly bonus
• Great opportunity to grow