πCanada
Application Operations Team Lead

Lone Wolf Technologies
πRemote - United States
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Summary
Join our dynamic team as an experienced Application Operations Team Lead! You will lead a team of application operations specialists, ensuring smooth operation of end-user technologies. Responsibilities include optimizing help desk performance, collaborating with cross-functional teams, providing technical guidance, establishing robust monitoring systems, and improving operational processes. You will also participate in on-call rotations, analyze data, collaborate with security teams, and mentor team members. This role requires a Bachelor's degree in a related field, proven experience in application operations and team leadership, and strong technical skills. A Master's degree and familiarity with real estate technology are preferred.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience 2 years in application operations, with a strong background in managing complex, high-availability applications in the technology industry
- Prior experience in a leadership or team lead role, demonstrating the ability to lead and mentor a technical operations team
- Proficiency in application monitoring, incident response, and performance optimization
- Excellent problem-solving skills with the ability to think critically and strategically
- Familiarity with DevOps principles, automation tools, and continuous integration/continuous deployment (CI/CD) pipelines
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
- Exceptional communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams and stakeholders
- A customer-centric mindset and a passion for delivering high-quality services and experiences
Responsibilities
- Lead a team of application operations specialists responsible for monitoring, maintaining, and supporting our end user technologies and applications
- Develop and implement strategies to optimize help desk performance and responsiveness to meet or exceed our SLAs
- Collaborate closely with cross-functional teams, including software engineers, product managers, and customer support
- Provide hands-on technical guidance and support to the operations team, troubleshooting complex issues, and identifying root causes
- Establish and maintain robust monitoring and alerting systems to proactively detect and resolve potential application and infrastructure issues
- Continuously improve operational processes, automation, and documentation to enhance efficiency and scalability
- Participate in on-call rotations to ensure 24/7 availability of critical applications
- Analyze data and metrics to identify trends, areas of improvement, and opportunities for innovation
- Collaborate with security and compliance teams to ensure applications meet industry standards and data privacy regulations
- Mentor and develop team members, providing guidance, performance feedback, and opportunities for growth
Preferred Qualifications
- Master's degree preferred
- Strong understanding of real estate technology concepts and trends is a plus
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