Application Operations Team Lead

Summary

Join our dynamic team as an experienced Application Operations Team Lead! You will lead a team of application operations specialists, ensuring the smooth operation of our end-user technologies. Responsibilities include developing strategies to optimize help desk performance, collaborating with cross-functional teams, providing technical guidance, and establishing robust monitoring systems. You will also continuously improve operational processes, participate in on-call rotations, analyze data, and mentor team members. This role requires a Bachelor's degree in a related field, proven experience in application operations and team leadership, and strong technical skills. A Master's degree and familiarity with real estate technology are preferred.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience 2 years in application operations, with a strong background in managing complex, high-availability applications in the technology industry
• Prior experience in a leadership or team lead role, demonstrating the ability to lead and mentor a technical operations team
• Proficiency in application monitoring, incident response, and performance optimization
• Excellent problem-solving skills with the ability to think critically and strategically
• Familiarity with DevOps principles, automation tools, and continuous integration/continuous deployment (CI/CD) pipelines
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
• Exceptional communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams and stakeholders
• A customer-centric mindset and a passion for delivering high-quality services and experiences

Responsibilities

• Lead a team of application operations specialists responsible for monitoring, maintaining, and supporting our end user technologies and applications
• Develop and implement strategies to optimize help desk performance and responsiveness to meet or exceed our SLAs
• Collaborate closely with cross-functional teams, including software engineers, product managers, and customer support
• Provide hands-on technical guidance and support to the operations team, troubleshooting complex issues, and identifying root causes
• Establish and maintain robust monitoring and alerting systems to proactively detect and resolve potential application and infrastructure issues
• Continuously improve operational processes, automation, and documentation to enhance efficiency and scalability
• Participate in on-call rotations to ensure 24/7 availability of critical applications
• Analyze data and metrics to identify trends, areas of improvement, and opportunities for innovation
• Collaborate with security and compliance teams to ensure applications meet industry standards and data privacy regulations
• Mentor and develop team members, providing guidance, performance feedback, and opportunities for growth

Preferred Qualifications

• Master's degree preferred
• Strong understanding of real estate technology concepts and trends is a plus