Remote Application Support Engineer

Summary

Join our team as an Application Support Engineer and provide enterprise-level assistance to customers, diagnosing software and hardware problems, resolving network issues, and configuring operating systems.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot fundamental technical issues
• Familiarity with remote desktop applications and help desk software (e.g., Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science, or a relevant field

Responsibilities

• Diagnose and troubleshoot software and hardware problems
• Help customers install applications and programs
• Resolve network issues
• Configure operating systems
• Use remote desktop connections to provide immediate support

Benefits

Remote work (#LI-REMOTE)