Remote Application Support Specialist III

Summary

Join our team as an Application Support Specialist III to oversee the implementation of SAP Business One solutions, working closely with clients to ensure their business processes are effectively supported and optimized.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• Experience in SAP Business One implementations is desirable
• Strong understanding of SAP Business One modules, functionalities, and best practices
• Strong analytical and problem-solving skills
• Exceptional communication and interpersonal skills
• Ability to work collaboratively with clients and internal teams
• SAP Business One certification

Responsibilities

• Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to applications
• Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems
• Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions
• Collaborate with development teams to report and resolve bugs, glitches, and other software-related issues
• Lead and mentor a team of business users, IT professionals, and other project staff
• Assign tasks and responsibilities, and ensure effective team collaboration
• Foster a positive team environment and promote professional development
• Oversee the design and configuration of SAP Business One to meet requirements
• Collaborate with functional consultants to ensure that the solution aligns with business processes
• Ensure proper integration with other systems and data sources
• Develop and execute testing plans to validate the SAP Business One implementation
• Identify and address any issues or defects during the testing phase
• Ensure the solution meets quality standards and business expectations
• Develop and deliver training programs for end-users and client teams
• Provide post-implementation support and troubleshooting
• Ensure that users are effectively utilizing the SAP Business One system
• Create and maintain comprehensive project documentation, including design specifications, user manuals, and training materials
• Ensure that documentation is clear, accurate, and up-to-date

Benefits

• Paid holidays
• Vacations
• 401k
• Medical/dental insurance
• Tuition assistance