Devexperts is hiring a
Applications Support Engineer, Remote - Portugal

Summary

The job is for an Applications Support Engineer (Level 3) at dxFeed, a leading provider of data services for the capital markets industry. The role involves working closely with various teams to set up, configure, and maintain applications, deploying and configuring sophisticated trading/finance software, administering UNIX/Cloud infrastructure, and troubleshooting problems in testing and production environments.

Requirements

• 3+ years of experience in UNIX/Linux administration
• Experience working as a Tier III Support engineer
• Strong experience with OS-level administration on Linux and/or UNIX
• Experience in Amazon compute cloud
• Hands-on scripting experience with Bash, Python, and/or Groovy
• Experience with configuring CI/CD pipelines
• In-depth knowledge of TCP/IP and ISO/OSI stack
• Experience in working with Apache, Nginx, HAproxy, Envoy, etc
• Experience with networking (routing, IP, TCP, UDP, DNS) and Cisco
• Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.)
• Know how to read and analyze errors in applications
• Strong ability to troubleshoot and solve problems using analytical skills
• An ability to handle multiple tasks and projects simultaneously
• Understanding of ITIL processes and routines
• Good command of English (written and verbal)

Responsibilities

• Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure
• Deploy, install, configure and maintain sophisticated Trading/Finance and related software
• Configure bare metal & сloud instances to host various types of applications
• Administer UNIX/Cloud infrastructure – installation, configuration and maintenance
• Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc
• Make key decisions for scalability, reliability and accessibility
• Install and manage in-house developed and external well-known monitoring systems
• Work with the GIT repositories
• Implement automation activities in order to get rid of routines
• Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments
• Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements
• Solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.)
• Communicate with clients and partner companies’ engineers on technical subjects
• Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
• Guide and mentor Tier II engineers
• Share knowledge within the team and across other teams

Preferred Qualifications

• Knowledge of IP Multicast (RP, PIM, IGMP)
• Experience in cluster technologies and high availability systems
• Experience with SQL-like command language
• Experience with Ansible
• Knowledge of Java programming language
• Experience with trading/exchange/risk management software usage
• Experience with Atlassian software (JIRA, Confluence, FishEye, etc)

Benefits

• Possibility of hybrid/remote work mode
• Flexible working hours
• Work From Anywhere Program
• Fully paid additional wellness days (3 unwell days per year)
• Medical insurance for the employees and children
• Reimbursement of fitness
• Meal allowance
• Flexpay system
• Modern office with new equipment
• PlayStation, table football, and musical instruments in the office
• Parking spaces/transport reimbursement
• Meals in the office
• Free drinks and snacks
• Teambuilding activities
• Corporate parties
• Football club
• Music club
• Speakers' club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs
• Personal branding development support
• English language courses
• Local language courses for foreign employees
• Unlimited access to self-learning platforms
• Certification opportunities
• Mentorship Program
• Parental leave benefits