AR Specialist

Summary

Join OLAPLEX as an AR Specialist and ensure accurate and timely processing of collections, credits, account reconciliations, and chargebacks. You will apply customer payments, understand and action customer chargebacks and disputes, partner with other departments, reconcile AR accounts, review and action AR aging, and proactively seek process improvements. The ideal candidate possesses 1+ year of accounts receivable experience in the consumer products industry, general accounting knowledge, ERP system experience (NetSuite preferred), and strong Excel skills. Excellent communication and interpersonal skills are essential, along with the ability to work independently and remotely. OLAPLEX offers competitive compensation, flexible paid time off, comprehensive benefits, parental leave, and professional development opportunities.

Requirements

• 1+ year accounts receivable experience within the consumer products industry
• General knowledge of accounting principles
• Experience with ERP systems, NetSuite preferred
• Intermediate to advanced skills in Excel
• Proficiency in Google Suite of products (Drive, Email, Sheets, Calendar)
• Experience with enterprise messaging programs such Teams or Slack
• Detail oriented with the ability to meet deadlines with a high degree of accuracy
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• General knowledge of accounting principles and internal controls
• Ability to work independently
• Ability to be work remotely successfully as well as be on camera in meetings
• Ability to be online during the working hours of 10 AM EST to 6 PM for an 8 (eight) working hours shift with an unpaid meal break
• Ability to work well within a team while also being a strong individual contributor
• Ability to be flexible in a fast-paced changing environment

Responsibilities

• Apply customer payments, in a timely and efficient manner. This may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice, reviewing chargebacks, issuing corrective documentation, as well as applying the payment in NetSuite
• Understanding customer chargebacks, their coding, and supporting documentation. This includes, where to pull supporting documentation (customer portal navigation, review excel reports, and proficiency in email searches), cross functional communication for documentation support and analysis of documents
• Understanding and actioning of customer chargeback disputes, including how to initiate a dispute, what documentation is required for a dispute, how to track the dispute in excel, how to follow up with the customer, and resolve the dispute
• Partnering with Sales and Operations departments to ensure that chargebacks/deductions are properly approved
• Reconcile AR accounts to ensure all payments are accounted for and correctly posted
• Review and actioning of the AR Aging to identify past-due receivables; engage with customers in courteous and professional manner while collecting past due balances and reconciling aged balances
• Proactively seek to improve existing processes and work with management to add efficiencies when possible
• Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed

Preferred Qualifications

Experience Amazon Vendor Central, or other large scale customer platforms

Benefits

• The annual base pay for this position is $55,000 - $65,000 with eligibility for an annual bonus
• Competitive compensation
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Products: Twenty (20) free products per year, plus a friends and family discount