Assistant Account Executive

Summary

Join RAPP Chicago's award-winning Account Leadership team as an Assistant Account Executive, where you'll master coordination and demonstrate high potential in core Business Leadership skills.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 1 year experience of internship or combined AAE experience in direct marketing/advertising/digital marketing
• Previous integrated marketing account experience a plus
• Possess excellent planning, organizational, and problem solving skills
• Is an excellent team player with outstanding communication, written and presentation skills
• Possess basic exposure and knowledge of Technology or is willing to learn (e.g. platforms, systems front/back end, user flows, product release schedules, etc.)
• Ability to multi-task and handle a variety of cross-functional projects
• Possess a basic understanding of the tenants of marketing including multi-channel campaigns, email, mobile marketing, customer relationship management, and data/analytics

Responsibilities

• Acts as a liaison between clients, cross-functional leadership and internal departments and team members
• Actively listens to suggestions and wishes of the clients and can help track them clearly internally
• Builds and fosters client trust and effectively helps manage their feedback and requests
• Builds strong internal relationships between team members and has an unshakable “can do” positive attitude
• Proactively helps manage workflow effectively, partnering with Tech, Program Management, and Product Teams to ensure timelines and deliverables are met
• Helps manage projects and supports AE, Supervisors & ADs in management of projects
• Assists with project timelines/roadmaps with key team members including Program Management
• Coordinate and facilitate meetings for status reports/updates, presentations and regroup sessions among internal team members and IAT partners
• Provide input during project development based on insights and knowledge of project objectives
• Assists with compiling and distributing post meeting documents detailing key discussion items and next steps
• Organizes and maintains pertinent documents and their locations
• Can help engage with sub-contractor communication to ensure success of key tasks across campaigns and product releases
• Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Product, and other Account Leads
• Helps with overall client satisfaction and service/product quality
• Strong attention to detail
• Has eagerness to learn and comfortable asking questions to build their knowledge of the client’s business and the inner workings of teams from Tech, Product, and Program Management
• Champions the work we do for the client and also helps serve as a voice for them internally
• Partners with Tech, Strategy, Product, and Program Management to deliver and course correct
• Stays calm and focused under pressure and can skillfully manage a high volume of work across different teams
• Actively involved in maintaining company culture and attending / supporting team events

Benefits

• Health/vision/dental insurance
• 401(k)
• Stock options
• Healthcare & Dependent Flexible Spending Accounts
• Vacation, sick, and personal days
• Paid parental leave
• Disability benefits