Assistant Community Manager Virtual Assistant

Summary

Join 20four7VA as a CPT-9111 Assistant Community Manager (ACM) Virtual Assistant and provide comprehensive business support to a property management client. This intermediate to advanced-level role involves managing unit leases, processing move-in/move-out applications, coordinating service providers, and handling various administrative tasks. You will be responsible for using software like Vantaca to manage community information and respond to action items. Excellent organizational, communication, and customer service skills are essential. The position requires proficiency in MS Office Suite and the ability to learn new software platforms. This is a full-time, remote position based in the Philippines or Mexico, working 40 hours per week from 8 AM to 5 PM EST.

Requirements

• Is professional and courteous
• Has strong organizational skills and attention to detail
• Has strong administrative skills
• Able to prioritize tasks and follow through
• Has the ability to troubleshoot problems
• Is a team player
• Is proficient using all business-related software programs and hardware equipment
• Has the ability to learn new software platforms
• Can accurately perform tasks involving data entry
• Has the ability to negotiate and mediate
• Has the ability to read and understand association governing documents
• Has excellent customer service skills
• Has excellent oral and written communication skills

Responsibilities

• Collect and process ARC requests where applicable
• Produce work orders/service requests subject to policy
• Coordinate access for service providers as required to complete service requests
• Send invoices to Accounts Payable
• Track and manage unit leases and unit insurance
• Process move in/move out applications
• Schedule move in/move out
• Process owner verification forms daily
• Monitor and process clubhouse reservations
• Schedule and coordinate clubhouse access and inspections
• Assist with special projects as requested by the Regional Vice President or Community Manager
• Draft, proof and send communications to the boards and communities, including Issue Eblasts through software
• Assist managers in preparations for Board meetings and Annual Meetings
• Track and organize meeting proxies and ballots
• Schedule and set-up conference room meetings
• Maintain community contacts for Associations
• Build and maintain productive relationships with other departments within the company
• Vantaca – enter and respond to Action Items assigned to ACM role
• Vantaca – post documents and maintain information in Vantaca (owner contact, Additional Info, etc.)
• Monitor and respond to email correspondence for personal and regional inboxes

Preferred Qualifications

MS Forms - preferred (and will be used)

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you