Vendelux is hiring a
Customer Success Associate

Summary

The job is for a Customer Success team member at Vendelux, a fast-paced high-growth SaaS company. The role involves managing onboarding, reducing churn, developing internal processes, analyzing customer insights, and being the voice of the customer with sales and product. The ideal candidate has 1 year of experience in Customer Success and at least 1 year of experience in a high-growth SaaS company.

Requirements

• 1 years of experience in a Customer Success role
• At least 1 year of experience in a high-growth SaaS company

Responsibilities

• Manage the onboarding process and provide support to our customers
• Reduce churn and help our customer base get to Net Revenue Retention
• Develop internal processes and bring CSM best practices to our team
• Analyze customer insights from Vendelux data
• Be the voice of the customer with sales and product

Preferred Qualifications

Upsell abilities are a bonus but not required

Benefits

• Competitive base salary and bonus
• Healthcare covering medical, dental and vision
• Work from our NYC HQ
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week