Lightspark is hiring a
Customer Success Associate

Summary

The job description is for a Client Success Associate role at Lightspark, a company that provides enterprise-grade gateway to the Lightning Network. The role involves growing existing partner relationships, ensuring customer satisfaction and retention, and achieving key performance indicators. The position requires 3-6+ years of experience in client success, account management, client services, or partnerships with excellent communication skills and a results-oriented mindset.

Requirements

• Bachelor's degree and a master's degree are a plus, but not required
• 3-6+ years experience in client success, account management, client services, or partnerships, with a track record of driving growth and achieving meaningful results
• Excellent communication skills, both verbal and written, with the ability to present complex ideas and strategies effectively. High emotional intelligence is a must
• Highly motivated self-starter with a strong desire to exceed expectations and grow within the organization
• Strong ability to partner cross-functionally, and foster a collaborative and high-performance culture
• Results-oriented mindset, with a focus on achieving targets, driving growth, and desire to continuously improve
• A self-starter with deep comfort operating in ambiguity and frequent change, while still delivering results
• Demonstrated experience navigating and thriving in a fast-paced, startup environment
• Ability to work onsite in our HQ in Los Angeles, CA

Responsibilities

• Partner with the Developer Experience team, Product, and additional cross-functional stakeholders to ensure the onboarding process is seamless, and the overall partnership is set-up for success
• Develop and grow long-lasting relationships with existing partners, while examining risks and the growth opportunities
• Provide proactive support to best support partner needs and be a point of escalation, if necessary
• Deeply understand partners’ needs, objectives, goals and continuously work closely with XFN partners to grow the success of the partnership
• Measure and track key performance indicators, gather detailed feedback, and report on these metrics to the business and cross-functional stakeholders so Lightspark can continue to best serve its customers
• Partner closely with cross-functional teams to align growth strategies and ensure a comprehensive approach to client success
• Represent Lightspark at industry events, trade shows and networking functions
• Compile and perform business reviews with partners