Revalize is hiring a
Customer Success Associate

Summary

The job is for a Customer Success Associate at Revalize, a company that provides software solutions for manufacturers. The role involves managing the post-sales journey of a selected customer group, proactively addressing customers to strengthen product understanding and loyalty, creating presentations, processing inquiries, obtaining feedback, and collaborating with other teams.

Requirements

• Strong written and oral knowledge of both German and English
• 1-3 years of experience in customer success management, account management or comparable experience with a high proportion of customer contact
• Your professional demeanor and the ability to actively listen to and understand customers
• Smart negotiation skills and good presentation skills
• Your independent working style and high problem-solving orientation

Responsibilities

• Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extension
• Proactively addressing the customer group to strengthen product understanding and loyalty
• Creating meaningful product presentations
• Processing customer inquiries and obtaining feedback
• Close collaboration with other teams, e.g. support, finance, content services, marketing and product