Associate Director, Enterprise Partnerships

Summary

Join Rocket Travel by Agoda as an Associate Director, Enterprise Partnerships! This role focuses on managing and growing a major financial institution partnership. You will develop and execute partnership strategies, collaborate with internal teams, and build strong relationships with senior executives. The ideal candidate possesses strong strategic thinking, communication, and relationship management skills. This position offers a competitive compensation package, including a bonus and benefits, and a flexible hybrid work environment in Chicago or New York City, with remote possibilities.

Requirements

• 10+ years of proven work experience in building effective client relationships via account management at a technology company, online travel company, financial services institution, or at an institution managing large Fortune 500 accounts
• Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive results
• Strong relationship management and interpersonal skills, with the ability to influence and build trust with senior executives
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively
• Curious, data driven and energized by fast-paced data-driven working environments
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines
• Willingness to travel up to 10-20% of the time for partner meetings and other business needs
• Bachelor's Degree required, in appropriate field of study or equivalent work experience

Responsibilities

• Serve as the primary relationship owner for one of our largest financial institution partners, ensuring alignment with their business objectives and goals
• Develop and execute a comprehensive partnership strategy to drive growth, innovation, and long-term value for both organizations
• Act as a trusted advisor to the partner, providing strategic insights and recommendations to strengthen the relationship
• Identify and pursue new opportunities to expand the partnership, including new product offerings, joint initiatives, and revenue-generating opportunities
• Collaborate with internal teams (e.g., product, marketing, legal, and operations) to develop and deliver solutions that meet partner needs and align with organizational goals
• Monitor and analyze key performance metrics to assess the health of the partnership and identify areas for improvement
• Build and maintain strong relationships with senior executives and key stakeholders within the partner organization
• Facilitate and lead regular business reviews, ensuring alignment on goals, performance, and strategic priorities
• Act as the internal advocate for the partner, ensuring their needs and priorities are effectively communicated and addressed
• Work closely with internal teams to ensure seamless execution of partnership initiatives and deliverables
• Provide thought leadership and insights to inform product development, marketing strategies, and operational improvements
• Serve as a subject matter expert on the financial institution partner, sharing insights and best practices across the organization
• Collaborate closely with the Senior Program Manager for Partner Controls and Compliance to proactively identify and mitigate risks associated with the partnership, ensuring adherence with regulatory requirements and contractual obligations
• Work together to address and resolve any issues or conflicts that may arise, maintaining a shared focus on the long-term health of the relationship

Preferred Qualifications

MBA or Master’s Degree preferred

Benefits

• Competitive compensation package, including bonus
• 401k with match
• Flexible vacation time
• Maternity and paternity benefits
• Health and dental insurance
• Annual vacation stipend
• Hybrid work environment (Chicago preferred, New York/remote potentially open)