Associate Director, Provider Enablement and Performance Excellence

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Spring Health

💵 $126k-$158k
📍Remote - Worldwide

Summary

Join Spring Health, a leading mental healthcare provider, as the Associate Director of Provider Enablement and Performance Excellence. This full-time, remote position reports to the Director of Provider Experience Operations and focuses on ensuring the mental health provider network is equipped and empowered. You will lead a team focused on provider readiness, change management, self-service enablement, and performance optimization. The ideal candidate thrives in a fast-paced environment and brings a human-centered approach to problem-solving. Success is measured by strong provider satisfaction, increased adoption of new tools, improved operational KPIs, and increased self-service usage. Spring Health offers a competitive total rewards package, including a base salary range of $126,740-$158,425, stock options, and comprehensive benefits.

Requirements

  • 6+ years of experience in provider enablement, operations, clinical training, or healthcare support roles
  • Proven ability to manage complex, cross-functional programs with strong attention to detail
  • Excellent communication and content development skills, particularly for technical or policy-heavy topics
  • Experience with self-service platforms like Zendesk and using data to optimize support models
  • Strong people leadership skills and the ability to lead through influence across teams
  • Passion for supporting care providers and improving the systems that support them

Responsibilities

  • Lead provider-facing change management efforts by developing and executing rollout plans for product, policy and process updates in partnership with cross functional partners that minimize disruption and foster adoption
  • Drive provider engagement and readiness through thoughtfully sequenced rollout plans, proactive communication, and structured training programs
  • Translate complex information into clear, accessible enablement materials that meet providers where they are
  • Oversee the self-service content strategy, including management of Zendesk Guide and knowledge base tools
  • Empower providers through self-service content to reduce support
  • Ensure provider documentation is always up-to-date, user-friendly, and aligned with current product functionality and policies
  • Empower providers through self-service content to reduce support ticket volume
  • Leverage data to spot trends, design scalable solutions, and refine models for better provider experience and operational quality (e.g., note completion, appointment adherence, rebooking rates.)
  • Continuously test and refine support models to improve provider experience, quality, and efficiency
  • Lead and grow a team with a focus on excellence and provider-centered design
  • Foster a culture of operational excellence, data-driven decision making, and provider-centric thinking
  • Collaborate closely with cross-functional leaders to influence roadmap and prioritization decisions

Preferred Qualifications

Clinical experience with a background in high-growth tech, digital health, or mental health environments

Benefits

  • Health, Dental, Vision benefits start on your first day at Spring
  • You and your dependents also receive access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • We offer competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching to support your favorite causes

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