Associate General Manager

Summary

Join Sword Health, a Forbes Best Startup Employer, as an Associate General Manager (AGM) and play a key leadership role in driving operational excellence, team performance, and strategic execution. Working closely with the General Manager, you will oversee daily business functions, optimize workflows, and ensure cross-functional collaboration. This role demands a proactive leader who thrives in a fast-paced environment and can balance strategic initiatives with hands-on management. You will be responsible for operational leadership, strategic planning support, process optimization, team performance monitoring, problem-solving, and project leadership. This is an opportunity to make a significant difference in a rapidly growing company with a mission to improve healthcare.

Requirements

• 5+ years of experience in corporate strategy, start-up operations, and/or management experience
• Highly proficient in spoken and written English
• Proven ability to drive performance and achieve targets
• Clear and concise communication skills with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate meaningful insights
• Balance attention to detail with swift execution - be a strong problem solver with a data-oriented approach
• Experience with data analysis, project management, and operational strategy
• Grittiness, creativity, and ability to operate with unknowns to get things done
• Ability to diffuse conflict without escalation through strong interpersonal skills

Responsibilities

• Work alongside the General Manager to oversee day-to-day business operations, ensuring smooth execution across departments while maintaining a focus on operational efficiency and productivity
• Collaborate with the General Manager on identifying priorities and executing business strategies to allow us to reach our targets. Assist in setting clear objectives and ensuring they are met by cross-functional teams
• Identify operational inefficiencies and work with team members to streamline processes, improve workflows, and enhance productivity. Implement best practices and monitor performance improvements
• Track departmental performance against established KPIs, and provide actionable feedback to ensure teams meet or exceed goals
• Address operational challenges as they arise by evaluating the situation and implementing appropriate solutions. Provide timely and effective resolutions to ensure business continuity
• Act as a leader during transitions, such as reorganizations or changes in company direction. Help manage change within the organization and keep teams focused and motivated
• Take ownership of key projects, ensuring that timelines, resources, and milestones are met
• Partner with various department heads to ensure alignment and successful execution of company initiatives. Promote interdepartmental communication to facilitate collaboration and address operational challenges
• Promote a metrics-driven culture, with the development of consistent approaches to setting performance targets, forecasting, and ongoing performance improvement; Help the GM in recruitment, onboarding, training, and performance management for the team. Promote a high-performance culture and drive employee engagement through ongoing development and motivation

Preferred Qualifications

• Real-world entrepreneurship experience
• Bachelor’s Degree in Economics, Management or related areas

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to our Learning Platform