First Help Financial is hiring a
Associate Manager

Summary

The job is for a Collections Associate Manager at First Help Financial, a company that values employee satisfaction. The role involves overseeing one of the portfolios within the collections department, leading and managing the team, ensuring effective debt recovery, and maintaining excellent service to customers. The position requires prior experience as Team Lead at First Help Financial (preferred), minimum 1 year of previous management experience, bilingualism in English and Spanish or Portuguese, knowledge of compliance with all regulatory requirements related to debt collection practices, and an analytical mindset.

Requirements

• Prior experience as Team Lead at First Help Financial (preferred)
• Minimum 1 year of previous management experience
• Bilingual (English and Spanish or Portuguese)
• Knowledge of compliance with all regulatory requirements related to debt collection practices

Responsibilities

• Supervise and lead the team to enforce company policies and procedures
• Establish and communicate team goals and key performance indicators (KPIs)
• Motivate team members to consistently achieve daily KPI expectations
• Monitor and evaluate team performance against these metrics
• Review and enhance collection strategies and procedures to maximize efficiency and effectiveness
• Assist team members and Team Leads with escalated calls as needed
• Analyze collections data and prepare regular reports for management
• Provide coaching, training, and development opportunities to team members to enhance their skills and performance
• Work closely with other departments, such as Customer Service and Repossession, to streamline processes and improve overall collections practices
• Foster a culture of compliance driven and exceptional customer service within your team
• Manage administrative tasks such as scheduling, staffing, and payroll
• Conduct performance reviews and setting goals for team members
• Identify and implement staffing and scheduling needs to maintain consistent department expectations

Benefits

Opportunity to be directly involved in developing the collections processes and the growth and development of the individuals on your team