Associate Project Manager

Summary

Join DISCO as an Associate Project Manager and collaborate with a team to deliver exceptional client service, utilizing the DISCO platform for eDiscovery and investigation needs. You will complete billable tasks, manage client inquiries, and provide product assistance. This role requires strong customer service skills, problem-solving abilities, and effective communication. Responsibilities include service delivery, project management, product expertise, client relations, and training delivery. The ideal candidate possesses 1+ years of eDiscovery project management experience and familiarity with industry-standard platforms. Additional experience in consulting or working with litigation support groups is a plus.

Requirements

• 1+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider
• 1+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance
• Successfully able to manage multiple tasks simultaneously
• Strong problem-solving skills
• Committed to providing excellent service and support
• Able to work independently and as part of a team

Responsibilities

• Service Delivery: Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients
• Project Management: Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met. Communicates with other Project Managers and clients about project milestones
• Product Expertise: Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial. Provides feedback and feature requests to the product and engineering teams
• Client Relations: Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador at client functions
• Training Delivery: Delivers product training to attorneys, paralegals, and litigation support specialists

Preferred Qualifications

• Experience at a Consulting firm or provided consultative solutions in eDiscovery
• Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles
• Experience with data collection and processing software

Benefits

• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company