Rackspace Technology is hiring a
Associate Project Operations Manager, Remote - Vietnam

Summary

The job is for a Project Manager at Rackspace Technology who will manage multiple projects with high risk exposure. The role involves creating project plans, schedules, and reports, collaborating with cloud engineers, and acting as a primary point of contact for customers. The employee should have knowledge in data analysis, filtering, and reporting using PowerPoint and Excel, and skills such as understanding business relationships, maintaining accuracy and thoroughness, and using Microsoft applications.

Requirements

• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel
• Understand technical problems and translate between non-technical and technical teams

Responsibilities

• Manage customers, aligning business objectives with coordinated service deliveries
• Act as the primary point of contact for one or more customers
• Work with customers by utilizing project management skills to put together on-boarding schedules and tasks
• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide
• Create and managing project plans and schedules in conjunction with cloud engineers, and providing updates to customers on progress
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise