Celonis is hiring a
Associate Support Engineer, Germany

Summary

The job is for a Technical Support Engineer at Celonis based in Munich, Germany. The role involves providing technical support for customer issues across the Celonis platform and collaborating with Product and Engineering teams. The qualifications required include an education in IT, experience as a Technical Support Engineer, knowledge in various technologies, customer contact experience, communication skills, and proficiency in English and German.

Requirements

• An education in the field of IT, Computer Science, Engineering, or similar
• First experience working as Technical Support Engineer, ideally experience handling complex technical issues
• A fundamental working ability of heterogeneous Linux/Unix systems
• Solid knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog
• Have a structured approach to analyze and resolve issues
• Ideally, experience with database systems and SQL
• Initial experience with AWS and / or MS Azure
• Customer contact experience, communication and service-oriented
• A thirst to learn and like bringing ideas to the table
• Have very good English and German skills

Responsibilities

• Provide in-depth technical support for customer issues across one or more product areas of the Celonis platform
• Drive and resolve complex Tickets according to ITSM processes
• Qualify problems or defects for close collaboration with Celonis Development and Product Management
• Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
• Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation

Benefits

• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future