EasyPost is hiring a
Associate Support Engineer, Remote - Worldwide
![Logo of EasyPost](https://cdn.jobscollider.com/logo/easypost-9b92-0.webp)
Summary
The job is for an Associate Support Engineer at EasyPost, a rapidly growing company specializing in simplifying shipping. The role involves providing technical support to customers, troubleshooting issues, and maintaining customer satisfaction.
Requirements
- High School Diploma or equivalent
- 1-2 years of related experience
- Strong technical aptitude and knowledge of computer systems, networks, software applications, and troubleshooting methodologies
- Excellent problem-solving and analytical skills
- Effective communication skills, both written and verbal
- Empathy and strong customer service orientation
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to adapt to new technologies, products, and support processes quickly
- Strong attention to detail, organization, and documentation skills
Responsibilities
- Provide first-level contact and convey resolutions to customer issues
- Delight customers with concise and quick feedback to their issues
- Troubleshoot all tickets as much as possible before escalating to Technical Support Engineers
- Escalate tickets to the Technical Support Engineers, but provide clear documentation of the problem and steps taken to resolve it
- Serve as a communication link between customers and key internal teams
- Go above and beyond to make sure customers feel the extra mile taken to resolving their problems
Benefits
- Comprehensive medical, dental, vision, and life insurance
- Competitive compensation package and equity
- 401(k) match
- Monthly work from home stipend of $50 net
- Flexible work schedule and paid time off
- Collaborative culture with a supportive team
- A great place to work with unlimited growth opportunities
- The opportunity to make massive contributions at a hyper-growth company
- Make an impact on a product helping ship millions of packages per day
This job is filled or no longer available
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