Benefits Operations Specialist

Summary

Join Remote's Benefits team as a Benefits Operations Specialist and make a personal impact in the global employment space. This exciting opportunity allows you to develop your skills as an experienced international Benefits Specialist, working in 85+ countries. You will provide delightful support to employees and clients regarding benefits plans, handle enrollment and unenrollment, manage invoicing and billing, and utilize various platforms. The role involves data-related tasks, process improvement, and collaboration with other departments. You will report to the Benefits Operations Manager and work fully remotely.

Requirements

• Experience in HR Operations - employee Benefits
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills you constantly prioritize workloads
• You thrive to meet deadlines
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast-paced environment and multi-task effectively
• You are a manager of one
• Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
• Writes and speaks fluent English

Responsibilities

• Provide delightful support to Employees and Clients re: Benefits in multiple areas Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/e-mail
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goal

Preferred Qualifications

It's not required to have experience working remotely, but considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces