Pair Team is hiring a
Bilingual Lead Care Manager in United States

Summary

Pair Team is hiring a full-time Lead Care Manager to engage with individuals living with Serious Mental Illness/Substance Use Disorder, homelessness, or high medical needs. The role involves maintaining ongoing caseloads, using relationship-based strategies for support, conducting outreach, and collaborating with team members. This is a remote-forward hybrid position with some on-site work in San Joaquin, CA.

Requirements

• 3+ years of general work experience
• You are physically located in/near San Joaquin County, California
• 1+ year(s) of case management experience
• Bilingual – English/Spanish
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

Responsibilities

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions