Bilingual Spanish Customer Support Virtual Assistant

Summary

Join 20four7VA as a Bilingual Spanish Customer Support VA and provide excellent customer service in both English and Spanish. Respond promptly to customer inquiries through various channels, troubleshoot and resolve issues, and maintain detailed records. Collaborate with internal teams, meet performance metrics, and identify areas for improvement. This Junior Level position requires fluency in both languages, strong communication skills, and experience in customer service (preferred). Work flexible hours, including weekends or holidays as needed. Competitive rates, weekly payments, paid time off, and various benefits are offered.

Requirements

• Fluent in Spanish and English, both written and verbal
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Problem-solving mindset with attention to detail
• Availability to work flexible hours, including weekends or holidays if needed

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels in Spanish and English
• Provide accurate information about products, services, policies, and procedures
• Troubleshoot and resolve customer issues with empathy and efficiency
• Document customer interactions and maintain detailed records in the CRM system
• Collaborate with internal teams to escalate and resolve complex issues
• Maintain a high level of product knowledge to provide informed support
• Meet performance metrics including response time, resolution rate, and customer satisfaction
• Identify recurring issues and suggest improvements to enhance customer experience
• Stay updated on company policies, system updates, and service changes
• Uphold a professional and courteous demeanor in all customer interactions

Preferred Qualifications

• Previous experience in customer service or support roles preferred
• Familiarity with CRM systems and support tools is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you