Bilingual Administrative Assistant

Summary

Join Thyme Care as an Administrative Assistant and play a vital role in supporting our cancer care navigation team. You will handle inbound and outbound communication with members and providers, providing empathetic and efficient support. This remote position, open to candidates nationwide (with a preference for Nashville-based individuals), requires a year or more of telephonic support experience in healthcare or customer service. Responsibilities include generating reports, data entry, and connecting members with the appropriate care teams. After three months, you will be proficient in Thyme Care tools and processes, contributing to daily operations and special projects. This is a full-time, non-exempt position offering competitive pay and benefits.

Requirements

• Have a year or more of telephonic support experience in a healthcare or customer service role
• Handle member interactions with empathy and patience
• Be located within the lower 48 United States

Responsibilities

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team
• Provide administrative support by generating member reports, and data entry
• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
• Provide inbound telephonic, text, fax, and email support for our members
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
• Send weekly surveys to our members
• Schedule patient and provider calls and case conferences, as needed
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution

Preferred Qualifications

• Work from the Nashville office
• Bilingual (English and Spanish language proficiency in verbal and written communication)
• Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology

Benefits

• Choice of great medical, dental, and vision insurance plans
• Generous vacation policy for full-time employees