Bilingual Administrative Assistant

Summary

Join Thyme Care as an Administrative Assistant and handle inbound/outbound calls, texts, emails, and faxes, connecting members and providers to the care team. Provide administrative support by generating reports and entering data. This remote role, open to US residents, offers the option to work from the Nashville office. Success requires a year of telephonic support experience in healthcare or customer service, empathy, and patience. After three months, responsibilities expand to include generating daily reports, assisting with care team meetings, triaging member needs, sending surveys, scheduling calls, contributing to special projects, and data entry. The position is full-time and non-exempt.

Requirements

• A year or more of telephonic support experience in a healthcare or customer service role
• Bilingual . You have English and Spanish language proficiency in verbal and written communication
• Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important
• Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately
• Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment

Responsibilities

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team
• Provide administrative support by generating member reports, and data entry
• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
• Provide inbound telephonic, text, fax, and email support for our members
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
• Send weekly surveys to our members
• Schedule patient and provider calls and case conferences, as needed
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution

Preferred Qualifications

People-first. Thyme Care’s mission and members matter to you, deeply

Benefits

We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life