Remote Billing Account Manager

Summary

Join Rethink Behavioral Health's billing service team as a Billing Account Manager to oversee customer accounts and ensure accurate billing for therapy sessions.

Requirements

• Bachelor’s degree in related field
• 2-3 years of experience in billing for ABA, speech therapy, occupational therapy and physical therapy
• 1-2 years of account management experience
• Experience working directly with both major commercial insurance companies as well as state Medicaid programs
• Exceptional attention to detail, critical thinking, and excellent communication with clients and insurance companies
• Experience using Kareo Billing software

Responsibilities

• Ensure strict HIPPAA-compliant confidentiality with all client-related data
• Review & interpret payor contracts for customers
• Manage full RCM for assigned client accounts
• Evaluate, troubleshoot, and follow-up on customer concerns
• Review customer account reports and follow up to ensure any flags/concerns are notated pro-actively
• Facilitate regular customer meetings
• Research specific payor billing rules as needed and update/maintain internal payor database
• Review client billing documentation to ensure claims are submitted based on payor requirements
• Create claims and patient statements
• Submit claims electronically for primary and secondary payors
• Collecting for services using billing software
• Follow up on rejections, denials, and any outstanding claims
• Submit corrected claims as needed
• Post payments and maintain A/R
• File appeals to insurance and to insurance commissioner as needed
• Stay informed about Payor and Industry Billing rules
• Assist Billing Manager to train, direct, develop and evaluate new staff
• Develop and perform quality assurance audits to ensure timelines for billing are being met
• Measure and monitor key metrics related to work performance
• Foster a positive work environment for colleagues

Preferred Qualifications

• CPB or other professional billing designation is strongly preferred
• Proficient using and fluent in Microsoft Suite (Outlook, Excel, Word)

Benefits

• PTO after a 90-day introductory period
• Paid Holidays with an additional (1) Floating Holiday
• Generous Health, Dental & Vision benefits package
• 401k + Matching