Billing Analyst

Summary

Join our growing Finance team as a Billing Analyst and manage our end-to-end billing and collections processes. Partner with cross-functional teams to ensure accurate invoicing and proactive support, contributing to a positive customer experience. This role requires a detail-oriented, tech-savvy individual who thrives in a dynamic environment. You will own the full billing lifecycle, monitor the billing queue, collaborate with other teams, oversee collections, investigate and resolve discrepancies, support the accounting team, and identify process improvements. The ideal candidate has 2+ years of experience in billing, collections, or finance operations, ideally in a SaaS or high-growth startup environment, and hands-on experience with Stripe and NetSuite. This position offers a competitive salary, equity, and a comprehensive benefits package.

Requirements

• 2+ years of experience in billing, collections, or finance operations, ideally in a SaaS or high-growth startup environment
• Hands-on experience with Stripe and NetSuite is required
• Strong understanding of billing systems and accounting fundamentals
• Proactive and analytical mindset
• Clear and confident communication skills—you can explain billing concepts to customers and collaborate cross-functionally with ease
• Meticulous attention to detail and strong organizational abilities
• Comfortable juggling multiple priorities and tools in a fast-moving environment

Responsibilities

• Own the full billing lifecycle—from setting up customer subscriptions to issuing invoices and reconciling payments
• Monitor the billing queue and respond to internal and external inquiries with clarity and urgency
• Collaborate with Sales, Customer Success and Support teams to maintain customer subscription plans
• Oversee collections efforts with professionalism and consistency, ensuring healthy accounts receivable and minimal bad debt
• Investigate and resolve billing discrepancies and disputes by partnering with customers and internal stakeholders
• Support the Accounting team during month-end close and audits with reconciliations, reporting, and other support related to billing and collections
• Identify and drive improvements in our billing systems and processes
• Support the accurate application of sales tax across jurisdictions and ensure compliance using tools such as Avalara

Preferred Qualifications

• Experience with SaaS billing models (usage-based, tiered, etc.)
• Familiarity with tools like Salesforce and Avalara
• Prior experience scaling billing processes in a startup environment

Benefits

• 100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices
• Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave
• Home office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology
• Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees
• Equity - We want everyone invested in our success. We grant every employee equity in the company
• Transparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a twice a month all-hands meeting called Allcues, a weekly newsletter and an annual learning stipend
• Flexible Time Off - We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays