Billing Operations Analyst

Summary

Join Postscript as a Billing Operations Analyst and manage the end-to-end billing and collections process. You will ensure accurate and timely billing, collaborate with Legal and Support on customer payment plans, and maintain healthy accounts receivable. Responsibilities include resolving billing inquiries, maintaining billing infrastructure, and administering company credit card software. This role demands strong analytical and communication skills, accounting knowledge, and the ability to thrive in a fast-paced environment. Postscript offers a competitive salary, equity, remote work, flexible PTO, and comprehensive benefits. The ideal candidate will have 3+ years of billing and collections experience, preferably in a customer-facing environment, and a proven track record of success in a high-growth startup.

Requirements

• 3+ years of experience in billing and collections, preferably in a customer-facing environment
• Demonstrated knowledge of general accounting principles and billing operations
• Strong analytical skills with a proactive approach to problem-solving and process improvement
• Excellent verbal and written communication skills; confident in engaging with internal teams and customers
• Strong attention to detail and organizational skills with the ability to manage multiple priorities independently
• Experience working in high-growth environments and with billing tools or financial software platforms

Responsibilities

• Manage the entire billing process, including the input and configuration of customer plans in the billing engine
• Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently
• Work with Legal and Customer Support to structure and maintain customer payment plans
• Own and maintain the collections process, ensuring timely follow-ups and accurate reporting
• Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers
• Manage company credit card software (e.g., Divvy/Brex/Ramp), implement departmental budgets, and oversee transaction monitoring
• Partner with the Accounting team to support reconciliation and month-end close tasks related to billing and collections
• Drive process improvements and automation within the billing and collections functions

Preferred Qualifications

High growth startup experience

Benefits

• Salary range of USD $88,000-$102,000 base plus significant equity (we do not have geo based salaries)
• Work from home (or wherever)
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance