Billing Analyst

Summary

Join Employment Hero, a rapidly growing company with a $2 billion valuation, as a Billing Analyst. You will manage end-to-end billing processes, support projects to improve billing systems and customer experience, and collaborate with the Finance team. This role requires a solid understanding of billing processes, a methodical approach to problem-solving, and 2-3 years of experience in a similar role. Familiarity with Zuora or similar SaaS billing platforms and advanced Microsoft Excel skills are essential. Employment Hero offers remote work flexibility, cutting-edge tools, a supportive team, ESOPs, and generous benefits including parental leave, subsidized egg freezing, a WFH office expense budget, and excellent learning and development opportunities.

Requirements

• Solid understanding of billing processes and functions
• A methodical and logical approach to resolving billing scenarios
• 2–3 years' experience in a similar role
• Familiarity with Zuora or similar SaaS billing platforms
• Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)

Responsibilities

• Be the go-to for billing queries from both internal teams and customers
• Own the end-to-end customer billing process
• Run monthly billing cycles and ensure accuracy
• Maintain and update our billing system — including accounts, products, subscriptions and workflows
• Prepare monthly billing reports and provide insights where needed
• Handle ad hoc billing and make adjustments to accounts as required
• Collaborate with the broader Finance team on cross-functional projects
• Support ad hoc reporting and contribute to continuous improvement initiatives

Preferred Qualifications

Experience working in a high-growth tech or SaaS environment

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A very generous parental leave policy
• Subsidised egg freezing
• A WFH office expense budget
• Outstanding learning & development opportunities