Billing Analyst

Summary

Join GuidePoint Security as a Billing Specialist and contribute to the accurate and timely processing of invoices. You will perform complex billing activities, manage invoice exceptions, and maintain customer accounts. This role requires strong attention to detail, excellent communication skills, and the ability to work both independently and collaboratively. Experience with NetSuite/SalesForce is highly desirable. GuidePoint offers a remote-work environment (primarily U.S. based), comprehensive benefits including health, dental, and vision insurance, paid time off, and a retirement plan.

Requirements

• Bachelor's degree in Finance, Accounting or Business Administration
• 3-6 years related experience and/or training in a cross functional team collaboration
• Strong written, verbal and interpersonal skills
• Attention to detail with impeccable follow through; ability to meet critical deadlines
• Ability to work in a high-volume environment and manage daily invoicing
• Ability to multi-task and prioritize workload
• Ability to work with customers in a professional manner under stressful situations
• Ability to work independently and collaboratively within a team
• Quick learner, analytical, deductive reasoning, detail and quality oriented
• Possess the ability to self-manage and adapt to changes, delays or unexpected shifts in priorities
• Excellent skills with Microsoft Office Suite

Responsibilities

• Perform complex billing activities
• Generate and review daily invoicing queue ensuring timely & accurate invoicing
• Manage invoice exceptions and make corrections as needed
• Perform account maintenance updates as needed to support invoicing requests and resolve issues including manual adjustments, address changes, credit memos and any other required transactions
• Upload customer invoices to various customer portals and remediate rejections
• Provide internal and external customers with the assistance needed to resolve, troubleshoot, or escalate invoicing requests timely
• Ensure timely communication of acknowledgements, status updates and resolution of customer inquiries within the invoicing email box
• Assist with month end closing and annual audits
• Maintain and update SOP’s as needed relating to the billing process
• Establish and maintain positive relationships with cross functional teams involved in the AR process
• Continually seek opportunities for process improvement and efficiency
• Special projects and ad hoc reporting as requested

Preferred Qualifications

Experience with NetSuite/SalesForce

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option