Billing Analyst

Summary

Join Ooma as a Billing Analyst to manage and oversee billing operations, ensuring accuracy and timely invoicing. Collaborate with Sales, Finance, and Customer Support teams to resolve discrepancies and maintain accurate records. The ideal candidate is organized, collaborative, and thrives in a fast-paced environment. Responsibilities include preparing invoices, reviewing billing data, investigating discrepancies, maintaining schedules, collaborating with cross-functional teams, ensuring compliance, monitoring revenue, supporting monthly close activities, assisting with system upgrades, generating reports, and supporting audits. A Bachelor's degree in a business-related field and 1+ years of billing/revenue accounting experience are preferred. Proficiency in accounting and billing systems, Microsoft Word and Excel, and strong communication skills are required.

Requirements

• Bachelor’s degree in accounting, finance or other business-related field
• Proficiency in accounting systems and billing systems
• Ability to prioritize, multitask, and work independently
• Strong attention to detail and sense of ownership and accountability
• Experience collaborating across all organizations to influence and inspire change
• Energy and real passion for delivering results in a dynamic growth company
• Strong communication skills and sense of teamwork

Responsibilities

• Prepare and issue accurate customer invoices based on contract terms, pricing structures, and service usage
• Review and validate billing data from various systems to ensure consistency and completeness
• Investigate and resolve billing discrepancies and respond to internal or external inquiries in a timely manner
• Maintain billing schedules and track milestones for recurring and project-based invoices
• Collaborate with cross-functional teams, including Customer Success and Finance, to ensure smooth billing workflows and contract alignment
• Ensure compliance with accounting policies, internal controls, and external regulatory requirements
• Monitor unbilled revenue and deferred revenue and assist in related reconciliations
• Support monthly close activities by preparing journal entries and account reconciliations related to billing and accounts receivable
• Assist with system upgrades and testing of billing modules, including process enhancements or automation projects
• Generate and analyze billing reports to provide insights and support forecasting efforts
• Support audit activities, including documentation gathering and process explanation

Preferred Qualifications

• 1+ years’ experience with billing and/or revenue accounting experience strongly preferred
• Proficiency with Microsoft Word and Excel; experience with VLookUp and pivot tables a plus

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc