Billing and Payroll Specialist

Summary

Join GlacierGrid, a leading energy industry player dedicated to sustainable solutions, as a highly motivated financial specialist. You will manage customer account billing, accounts receivable, accounts payable, and payroll processing, utilizing platforms like Stripe, HubSpot, and Shopify. This remote role requires strong communication, organizational, and analytical skills, along with experience in managing financial operations for a technology company. The ideal candidate will have expertise in subscription billing and a passion for sustainability. You will report directly to the VP of Operations and ideally work during EST hours. GlacierGrid is committed to building an inclusive global team.

Requirements

• Degree in accounting or a related field or experience in GAAP
• Excellent written and verbal communication skills, with keen attention to detail
• Minimum 3+ years experience in accounts receivable, accounts payable, billing support, or payroll management, preferably at an early-stage technology company
• Proficiency in Google Suite/Microsoft Office (Excel, Word), Slack
• Experience with financial software such as Bill.com, Stripe, Shopify, Chargebee/Ordway, or similar billing platforms
• Familiarity with customer support systems like HubSpot and Zendesk
• Strong analytical skills with the ability to interpret data and draw insights
• Experience in phone communication roles required
• Strong interpersonal skills with the ability to drive collaboration and solve complex customer issues
• Excellent organizational skills, with the ability to manage multiple projects simultaneously
• Passion for working in a company dedicated to reducing CO2 emissions and sustainability

Responsibilities

• Set up subscriptions and invoices, run account maintenance, payment collection, and general administrative tasks using Stripe, Shopify, HubSpot, and other payment processing systems
• Manage inbound billing phone calls, emails, and chats with empathy and attention to detail
• Proactively call unengaged, non-paying customers to bring their hardware online, bring billing up to date, or process account churn
• Follow communication guidelines and SOPs when handling different customer inquiries and topics
• Build sustainable relationships with customers and actively collect feedback
• Keep detailed records of all customer conversations and interactions in the company’s CRM, HubSpot, ensuring all records are updated according to guidelines
• Assist with customer escalations and utilize de-escalation tactics to retain accounts
• Monitor and issue monthly invoices to clients and process customer cancellations
• Ensure subscriptions and payments are up to date, and follow up on outstanding invoices
• Address billing inquiries, including payment method updates, account updates, and invoice-related questions
• Upload invoices to the accounts payable software and ensure timely and accurate payment processing
• Validate invoices received via the AP email for accuracy
• Process payroll for employees in both the U.S. and Argentina
• Manage payments to contractors and oversee monthly employee reimbursements
• Maintain up-to-date payroll records and ensure all updates related to new hires, terminations, bonuses, and payroll changes are accurately reflected in payroll processing
• Assist in preparing financial reports for internal teams and monthly reconciliations
• Work closely with external accounting teams for the month-end close process and tax return preparation
• Act as a liaison between the company and third-party accountants to ensure accurate financial reporting and compliance
• Analyze financial data to identify trends and support business decision-making

Preferred Qualifications

• Experience with Stripe or a similar billing software platform
• Experience with subscription (SaaS) billing processes

Benefits

Remote work