Apartment List is hiring a
Billing Lead

Summary

Join Apartment List's Accounts Receivable team as a Billing Lead to manage the end-to-end billing process, ensure accuracy and efficiency in billing processes, and provide direction to offshore agents. This role plays a critical part in maintaining the integrity of billing data, resolving discrepancies, and optimizing processes to improve overall billing efficiency.

Requirements

• 5+ years of experience in billing, including managing sales orders and handling high-volume transactions
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Solid understanding of fundamental accounting principles, including Accounts Receivable and Revenue
• Proven expertise in billing, accounting, or financial management with a strong grasp of billing processes and systems
• Experience with NetSuite
• Proficient in Microsoft Excel other Microsoft Office applications

Responsibilities

• Oversee all aspects of the billing process, ensuring timely and accurate invoicing using Acapella and NetSuite
• Ensure all billing data is correctly entered, maintained, and reconciled in NetSuite
• Serve as the primary point of contact for all billing-related queries and escalations
• Assist with various billing-related reporting, including ad hoc requests
• Execute monthly non-automated invoices and create sales orders in a timely manner
• Deliver customer invoices through various channels including Versapay and customer portals
• Ensure that all billing activities comply with the specific requirements of each client portal
• Provide direction, support, and training to offshore billing agents to ensure they understand and execute their tasks efficiently
• Monitor the performance of offshore agents, offering feedback and implementing improvements where necessary
• Foster a collaborative and supportive team environment, encouraging continuous learning and professional development
• Identify and implement process improvements to enhance the efficiency and accuracy of billing operations including automating billing processes and integrations with client portals as deemed necessary
• Work closely with cross-functional teams to streamline billing workflows and address any system-related challenges
• Regularly review and update billing policies and procedures to reflect best practices and compliance requirements
• Generate and analyze billing reports to track key metrics, such as invoicing accuracy, timeliness, and client portal delivery success rates
• Provide regular updates to management on billing status, challenges, and areas for improvement
• Conduct root cause analysis of billing discrepancies and implement corrective actions

Benefits

• Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
• Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
• Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
• Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
• 401k Plan: To support you in your individual retirement goals
• Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups