Billing Manager

Summary

Join Storable as a Billing Manager and oversee the daily operations of the billing team, ensuring accuracy and timeliness. You will develop processes, metrics, and controls to maintain data integrity and efficiency. Cultivate a strong team culture through coaching and development, while collaborating with cross-functional leaders to improve workflows and customer experience. This role requires prior management experience in a high-growth environment, strong problem-solving skills, and proficiency in gSuite and NetSuite. Storable offers a remote work environment, generous benefits, and a commitment to a diverse and inclusive workplace. The position offers a competitive salary range of $73,000-$92,000 USD plus variable incentives.

Requirements

• Prior management experience in a high growth environment
• Highly organized and customer-focused with a strong attention to details
• Demonstrated experience building highly productive relationships across functions while leading change management
• Strong process and controls orientation with ability to prioritize in fast paced environment
• Proven track record of managing large-scale data transfers, migrations, or system upgrades, ensuring seamless transition with minimal disruption to billing processes
• Demonstrated ability to manage and validate data integrity during system and process changes, including identifying and resolving discrepancies in data mapping, reconciliation, and migration
• Strong problem-solving skills with an ability to innovate
• Excellent communicator, self-aware, transparent, professional, and open to feedback
• Ability to make sound business decisions and proactively troubleshoot and problem solve
• Ability to multitask and prioritize
• Has familiarity with the Enterprise SaaS/B2B Industry
• Strong quantitative skills and highly proficient in gSuite and Netsuite
• All applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Oversee day-to-day activities of the billing team
• Develop processes, metrics, and controls to ensure data integrity, timeliness, and accuracy
• Balance and efficiently resolve competing priorities and timelines and allocate workload across the team
• Create a strong team culture through effective management, coaching and development of team members
• Maintain staffing analysis to address business needs efficiently
• Effectively train, motivate, and mentor employees to optimize workplace productivity and promote professional growth
• Document billing SOP’s and best practices to facilitate training
• Participate in system consolidation projects to help streamline Order to Cash activities and improve customer experience
• Define business requirements and participate in user acceptance testing
• Partner with cross functional leaders to identify issues and provide solutions
• Be a strategic partner in designing, developing, and implementing billing related workflows
• Establish preventive controls to minimize billing errors
• Establish and implement new processes as necessary to meet client needs and support new products and pricing initiatives
• Serve as a point of contact and SME on non-standard contracts or pricing requiring custom solutions
• Manage complex customer requests or complaints and escalate as necessary
• Support month-end close activities and be a resource for corporate annual audit

Preferred Qualifications

Experience in Salesforce, Xero, and Stripe

Benefits

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible
• Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply