Billing Operations Manager

Summary

Join Canva, a high-growth SaaS company, as a Billing Operations Manager in our Revenue Accounting team. This individual contributor role supports Enterprise customers by ensuring accurate and timely billing operations. You will own the invoicing process, resolve billing inquiries, and collaborate with various teams for a seamless billing experience. The role involves contributing to major transformation initiatives, including Salesforce CPQ redesign and Zuora implementation. You will design scalable billing workflows, identify process improvements, and maintain strong documentation. This position is ideal for someone who thrives in fast-paced environments and has a strong operational mindset.

Requirements

• Experience in billing, order management, revenue operations, or a similar operational finance role, ideally in SaaS or a high-growth tech company
• Familiarity with quote-to-cash systems; experience with Salesforce, NetSuite, or Zuora is a strong plus
• Excellent communication skills, with the ability to explain billing details clearly to both internal teams and external customers
• Detail-oriented and highly organized, with a strong ability to manage multiple priorities in a fast-paced environment
• A collaborative, proactive approach and a desire to improve systems and processes
• A customer-first mindset—balancing operational accuracy with exceptional customer service

Responsibilities

• Execute day-to-day billing operations for Enterprise sales, including invoice generation, customer onboarding and billing adjustments
• Respond to customer billing inquiries and resolve issues thoughtfully, delivering a high-quality billing experience
• Partner with Sales, Deal Desk, Customer Success, and Finance Systems to ensure billing accuracy and completeness
• Contribute to systems transformation, including our Salesforce CPQ redesign and Zuora implementation
• Help design and document scalable, repeatable billing workflows as Canva expands across products, geographies, and customer segments
• Identify and implement process improvements to reduce manual effort and increase efficiency and accuracy
• Maintain strong documentation and uphold billing policies, controls, and audit-readiness standards

Benefits

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally